Shipping & Returns
Shipping informaiton：
At ToyFive, we are dedicated to providing a seamless and enjoyable puzzle shopping experience. Here's everything you need to know about our shipping process:
1. **Order Processing:** Once you place an order, our team will process it with great care and attention to detail. Most orders are processed within 1-2 business days.
2. **Shipping Methods:** We offer a variety of shipping methods to cater to your preferences. During checkout, you can select the shipping option that best suits your needs, whether it's standard shipping, expedited shipping, or international delivery.
3. **Shipping Time:** The shipping time may vary depending on your location and the selected shipping method. Domestic orders typically arrive within 3-7 business days, while international orders may take longer, depending on customs processing times.
4. **Order Tracking:** As soon as your order is shipped, we will provide you with a tracking number. You can use this number to monitor your package's journey and estimated delivery date.
5. **Shipping Costs:** Shipping costs will be calculated during the checkout process based on your location and chosen shipping method. We strive to keep shipping fees reasonable and transparent.
Returns & Refunds:
Your satisfaction is our priority, and we want you to be delighted with your puzzle purchase from ToyFive. In case you encounter any issues with your order, we offer a straightforward returns and refunds policy:
1. **Eligibility:** To be eligible for a return and refund, the item must be unused and in the same condition as you received it. Puzzle items with missing pieces or damage caused by the customer are not eligible for return.
2. **Initiating a Return:** If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to proceed with the return.
3. **Return Shipping:** Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect item shipped, defective product).
4. **Refunds:** Once we receive and inspect the returned item, we will initiate the refund process. Please allow 3-5 business days for the refund to be processed and reflected in your original payment method.
5. **Non-Refundable Items:** Digital downloads, gift cards, and certain sale or promotional items are non-refundable.
Contact Us:
If you have any questions or concerns about our shipping and returns policies, please do not hesitate to reach out to us through our "Contact Us" page or via email at contact@toyfive.com. Our friendly customer support team is always ready to assist you and ensure your puzzle shopping experience is delightful from start to finish.
Happy Puzzling!
The ToyFive Team