FAQs

Toyfive.ca is an online platform that offers a wide range of toys, puzzles etc for all ages and skill levels. We provide a collection of jigsaw puzzles, brain teasers, logic puzzles, and more, designed to challenge and entertain puzzle enthusiasts.

To place an order, simply follow these steps:

   a. Browse our categories and select the puzzle(s) you wish to purchase.

   b. Add the selected products to your shopping cart.

   c. Proceed to checkout, where you will provide shipping and payment information.

   d. Review your order and complete the payment process.

   e. Once the order is confirmed, we will process and ship your puzzles to the provided address.

Shipping costs and delivery times may vary depending on your location and the selected shipping method. During the checkout process, you will see the available shipping options and associated costs. After placing your order, we will provide you with a tracking number to monitor the status of your shipment.

We want you to be completely satisfied with your purchase. If you receive a damaged or defective puzzle, please contact our customer support within 30  delivery to arrange for a return or exchange. For more details, please refer to our Returns and Refunds Policy.

Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the list of available shipping destinations.

We offer a diverse selection of puzzles suitable for all ages, including puzzles specifically designed for children. Each puzzle product page provides information on the recommended age group and difficulty level, helping you choose the perfect puzzle for your needs.

Once your order is shipped, we will send you a confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.

If you wish to cancel your order, please contact our customer support as soon as possible. Order cancellations are subject to our cancellation policy, which you can find in our Terms and Conditions.

If you have any questions, concerns, or need assistance, you can reach our customer support team through the following methods:

   - Email: info@toyfive.ca